I thought my problems with Adobe were over, but it never ends. To recap…
My computer at work crashed and it took days of phone calls to Adobe support before they could remove Adobe Creative Suite 3 from my computer. I needed to remove it completely (more completely than there uninstallers will allow) and then reinstall it cleanly. CS3 was the only application that required reinstallation after my crash.
After I reinstall at work my installation of CS3 stops working at home. It asked me to reactivate. I go through the reactivation process and it fails again. I call support. They provide me with a authorization code that I use in addition to my serial number and activation number. Finally I get CS3 working on my work computer and my home computer. Which brings us to today…
I needed to move CS3 from my home computer to my laptop. This should have been as simple as deactivating the software on my home computer and then installing and activating it on my laptop. Not quite. First, the deactivation process failed. They had me uninstall it completely from my home computer. It still won’t activate on my laptop, so next I had to go through the same hoops as before. I needed my serial number, my activation number, and a third number that they only give you over the phone that they call an activation number. Here is a screenshot of the absurdity:
I understand that piracy and theft are problems for Adobe and any software developer, but it shouldn’t be that hard for a legitimate paying customer to use what I am paying for. I am a saavy customer and calling support is always my last resort. I have had to call support to install the software. I have had to call support to uninstall the software. I have had to call support to reactivate the software. I have had to call support to deactivate the software. I have had to call support to activate the software. That is an unacceptable and it has turned me from an Adobe fan to an Adobe hater just waiting for any alternative to come around and make my live easier.