Comments on: More Adobe Complaints http://www.adrian3.com/2007/09/more-adobe-complaints/ the blog of Adrian Hanft, III Wed, 01 Feb 2012 22:41:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: www.rulmandeposu.com http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-1963 www.rulmandeposu.com Mon, 03 Oct 2011 07:04:00 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-1963 thank you thank you

]]> By: ukrayna vizesi http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-1806 ukrayna vizesi Tue, 02 Aug 2011 09:25:14 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-1806 iyi iyi

]]> By: Analyzing Web Traffic http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-225 Analyzing Web Traffic Wed, 18 Nov 2009 03:16:40 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-225 [...] 2. Software Pirates I was amazed by how much traffic I get from people searching for activation numbers for the Adobe Creative Suite. I wrote a post about my frustration with Adobe, but the traffic this post receives seems to be exclusively people looking for a “Photoshop CS3 Serial Number.” [...] [...] 2. Software Pirates I was amazed by how much traffic I get from people searching for activation numbers for the Adobe Creative Suite. I wrote a post about my frustration with Adobe, but the traffic this post receives seems to be exclusively people looking for a “Photoshop CS3 Serial Number.” [...]

]]> By: s from Toronto http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-223 s from Toronto Tue, 17 Nov 2009 18:29:38 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-223 adobe is making my life miserable! I ordered the CS4 web premium. It was scratched. I called for a replacement and they said they would send one right away. That was 6 weeks ago. I have called weekly and every time they say "Oh yes, it will be there tomorrow." Finally, last Friday when they said it would come tomorrow I said "We don't have mail delivery on Saturdays in CANADA!" I called again today and it turns out that my order hasn't even been filled. The man on the other end of the phone in South East Asia asked me to submit a proof of purchase. I told him that none of the other 5 sales reps had requested one and that if it was necessary, I wish they had asked me for it 6 weeks ago! I told him that my trial version of the software has expired. I have projects due next week and asked if they could at least extend my trial versions because I have already bought the software. Nope. Sorry, can't do that... So I wait. I'm sure my products will arrive tomorrow. adobe is making my life miserable!

I ordered the CS4 web premium. It was scratched. I called for a replacement and they said they would send one right away. That was 6 weeks ago. I have called weekly and every time they say “Oh yes, it will be there tomorrow.” Finally, last Friday when they said it would come tomorrow I said “We don’t have mail delivery on Saturdays in CANADA!”

I called again today and it turns out that my order hasn’t even been filled. The man on the other end of the phone in South East Asia asked me to submit a proof of purchase. I told him that none of the other 5 sales reps had requested one and that if it was necessary, I wish they had asked me for it 6 weeks ago!

I told him that my trial version of the software has expired. I have projects due next week and asked if they could at least extend my trial versions because I have already bought the software. Nope. Sorry, can’t do that…

So I wait.

I’m sure my products will arrive tomorrow.

]]> By: Ron http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-211 Ron Mon, 19 Oct 2009 19:13:15 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-211 I bought CS4 upgrade (from Adobe, downloaded) and loaded it, it would not accept the Serial# of my CS2 and defaulted to a trial version. I've been on the phone for over 6hrs trying to resolve. I've uninstalled, reinstalled, run clear script, gave control to the tech person, chatted with a support person, all to no resolution. The program defaults to the "Extended" version when I attempt to enter the serial#. The first phone rep suggested they give me a serial number for "Extended" and let it register. She failed to give me that number and I'm waiting to hear from them again. The service aspect of Adobe needs to step up to the plate. I know that the pirates have forced them to high security protection but I've paid for the product and they have yet to deliver. I bought CS4 upgrade (from Adobe, downloaded) and loaded it, it would not accept the Serial# of my CS2 and defaulted to a trial version. I’ve been on the phone for over 6hrs trying to resolve. I’ve uninstalled, reinstalled, run clear script, gave control to the tech person, chatted with a support person, all to no resolution. The program defaults to the “Extended” version when I attempt to enter the serial#. The first phone rep suggested they give me a serial number for “Extended” and let it register. She failed to give me that number and I’m waiting to hear from them again. The service aspect of Adobe needs to step up to the plate. I know that the pirates have forced them to high security protection but I’ve paid for the product and they have yet to deliver.

]]> By: Jaime http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-205 Jaime Sat, 12 Sep 2009 20:05:07 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-205 Both my wife study at the university and we each have a student CS3 license. Every time we upgrade or replace hardware, we have to go through the whole telephone process; especially when the computer crashes and needs an overhaul. Since we do not have time to sit by the phone and wait for this process, we will be saying good bye to all version of Adobe and we have started to look for substitutes. Applications that cost this much have no business making customers waste hours of precious their time each time they need to reinstall the program. It is outrageous! For drawing I have turned to XARA, and I am looking into Photoshop substitutes. Acrobat has its competition in many programs created to edit pdf files. Maybe if enough people follow suit, Adobe will get the message. No application should make people waste time! Both my wife study at the university and we each have a student CS3 license. Every time we upgrade or replace hardware, we have to go through the whole telephone process; especially when the computer crashes and needs an overhaul. Since we do not have time to sit by the phone and wait for this process, we will be saying good bye to all version of Adobe and we have started to look for substitutes. Applications that cost this much have no business making customers waste hours of precious their time each time they need to reinstall the program. It is outrageous!
For drawing I have turned to XARA, and I am looking into Photoshop substitutes. Acrobat has its competition in many programs created to edit pdf files.
Maybe if enough people follow suit, Adobe will get the message. No application should make people waste time!

]]> By: Bernard Mendoza http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-203 Bernard Mendoza Thu, 03 Sep 2009 00:04:34 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-203 What a nightmare dealing with Adobe - bought Photoshop CS4 5 weeks ago and have been unable to get any help - 6 calls to customer service have varied in time waiting from 37 minutes to 1 hour 30 minutes. In 4 of those instances I just could not hold any longer and the 2 other occasions I spoke to a representative that I just could not understand - I had to keep on telling them to slow down and speak clearly. Eventually, in desperation I called Helen Pethick - 408 536 6000 - supposedly the director of customer relations who has not returned any of my calls. So they have my $800 and I have nothing - how very sad from a company that so many of my photographic colleagues had and have to rely on. Is this kind of thing normal with Adobe? Is there another company out there doing anything similar to Adobe? What a nightmare dealing with Adobe – bought Photoshop CS4 5 weeks ago and have been unable to get any help – 6 calls to customer service have varied in time waiting from 37 minutes to 1 hour 30 minutes. In 4 of those instances I just could not hold any longer and the 2 other occasions I spoke to a representative that I just could not understand – I had to keep on telling them to slow down and speak clearly.
Eventually, in desperation I called Helen Pethick – 408 536 6000 – supposedly the director of customer relations who has not returned any of my calls.
So they have my $800 and I have nothing – how very sad from a company that so many of my photographic colleagues had and have to rely on.
Is this kind of thing normal with Adobe?
Is there another company out there doing anything similar to Adobe?

]]> By: collin http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-200 collin Mon, 17 Aug 2009 08:19:27 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-200 i installed the flash player through fire fox and it works.....for some reason when i go to a site through aol on youtube it says i donot have it installed...every time i try to go even to the adobe website.. i get a white screen...that is the only site that gives me a white screen...i mean come on get with it people..get the bugs fixed i installed the flash player through fire fox and it works…..for some reason when i go to a site through aol on youtube it says i donot have it installed…every time i try to go even to the adobe website.. i get a white screen…that is the only site that gives me a white screen…i mean come on get with it people..get the bugs fixed

]]> By: Simanek http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-97 Simanek Fri, 28 Sep 2007 18:16:21 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-97 Also, you should consider putting a background:white; value on this main page element so that your content can be read while the torn paper graphic is still loading. Looks good though! Also, you should consider putting a background:white; value on this main page element so that your content can be read while the torn paper graphic is still loading. Looks good though!

]]> By: Simanek http://www.adrian3.com/2007/09/more-adobe-complaints/comment-page-1/#comment-96 Simanek Fri, 28 Sep 2007 18:13:47 +0000 http://adrian3.com/2007/09/06/more-adobe-complaints/#comment-96 Adrian, I haven't had these issues yet, but I agree that Adobe isn't making a great product. These CS3 apps all take forever to load and generally run slower than their CS counterparts. In the past I could see how certain features would demand more resources, but the few changes in Photoshop can't possibly account for the loss in performance I'm seeing on a dual 2GHz G5 with 2GB of RAM. All the more reason to look into other options (especially the free and open source ones!). Adrian,

I haven’t had these issues yet, but I agree that Adobe isn’t making a great product. These CS3 apps all take forever to load and generally run slower than their CS counterparts. In the past I could see how certain features would demand more resources, but the few changes in Photoshop can’t possibly account for the loss in performance I’m seeing on a dual 2GHz G5 with 2GB of RAM. All the more reason to look into other options (especially the free and open source ones!).

]]>